Shipping policy

How We Ship

At HBA Salon Equipment, we've spent 25 years getting equipment safely into the hands of businesses across Australia. Most of our products are large bulky items shipped on pallets — after extensive experience this is consistently the safest method for heavy freight.

We've also invested significant time optimising how your order is packed. By carefully calculating the most efficient combination of products on each pallet, we minimise cubic space — which directly reduces your freight cost.

If you'd prefer your items shipped as a carton to reduce freight cost, just let us know.

Our Carrier

After testing every major carrier in the country, we've chosen Direct Freight Express as our carrier of choice — consistently delivering the best combination of cost, reliability and care for heavy freight.

Every order generates automatic tracking direct from DFE to your email. Track & Trace Your Order Here

Freight Quote

Before placing an order we recommend contacting us for the most accurate freight price to your door. Call Us or Send Us an Email for a free freight quote.

Transit Times

Transit times vary depending on your location and selected service. Contact us for an estimated delivery timeframe to your area.

Shipping Protection

Every order includes the option to add Shipping Protection at checkout for complete peace of mind. If your order arrives damaged or is stolen in transit, we'll replace it — just get in touch with proof and we'll take care of the rest.

Prefer to use your own carrier or collect from our Brooklyn warehouse? We're happy to accommodate either — just reach out before placing your order.